Privacy Policy
At Visionarius we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use and safeguard your information.
1. Data Controller
The controller of your personal data is VISIONARIUS L.L.C-FZ, registered in the United Arab Emirates.
Contact details:
- Email: admin@visionariusagency.com
- Data protection officer: admin@visionariusagency.com
- Location: United Arab Emirates
2. Data We Collect
We collect different types of information depending on how you interact with our services:
Identity data:
- • First and last name
- • Email address
- • Phone number
- • Company and job title
- • Billing information
Technical data:
- • IP address
- • Browser type and version
- • Operating system
- • Pages visited and time spent browsing
- • Cookies and similar technologies
Communication data:
- • Conversations by email, chat or phone
- • Feedback and reviews
- • Technical support requests
3. Purpose of Processing
We use your personal data for the following purposes:
Service delivery:
- • Development of AI solutions
- • Technical consultancy
- • Support and maintenance
- • Billing and payments
Communication:
- • Answering enquiries
- • Sending proposals
- • Service notifications
- • Marketing (with consent)
Legal basis: Processing is based on the performance of a contract, legitimate interest, compliance with legal obligations, and consent where applicable.
4. Sharing Information
We do not sell, rent or share your personal data with third parties, except in the following limited circumstances:
- • Service providers: Companies that help us operate our services (hosting, analytics, communications)
- • Legal compliance: Where required by law or by competent authorities
- • Protection of rights: To protect our rights, property or safety
- • With your consent: In other situations, with your explicit authorisation
International transfers: Your data may be transferred to countries outside the EEA only with the appropriate safeguards required under the GDPR.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction:
SSL/TLS Encryption
All communications encrypted
Controlled Access
Authorised personnel only
Backups
Regular and secure backups
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
Active client data: For the duration of the contract and up to 6 years afterwards to meet legal obligations
Marketing data: Until you withdraw your consent, or up to 3 years of inactivity
Technical data: Up to 2 years for analysis and service improvement
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request the deletion of your data
Right to Portability
Receive your data in a structured format
Right to Object
Object to the processing of your data
Right to Restriction
Restrict the processing of your data
How do you exercise your rights?
To exercise any of these rights, contact us at admin@visionariusagency.com. We will respond within a maximum of one month.
8. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website:
Essential Cookies
Required for the basic operation of the website
Performance Cookies
Help us understand how visitors interact with the site
Marketing Cookies
Allow us to show relevant advertising (only with your consent)
You can manage your cookie preferences in your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.
We will notify you of significant changes by email or through a prominent notice on our website. We recommend reviewing this policy periodically.
Contact and Complaints
If you have questions about this Privacy Policy or wish to exercise your rights:
Email: admin@visionariusagency.com
Company: VISIONARIUS L.L.C-FZ
Location: United Arab Emirates
Right to complain
If you believe the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or your local supervisory authority.