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Frequently Asked Questions by Category

AI Solutions

4 questions

An AI chatbot is a virtual assistant that uses natural language processing to understand and answer customer enquiries around the clock. For your company that means: a 70% reduction in response time, simultaneous support for multiple customers, automatic resolution of routine enquiries, and a team freed up for more strategic work. Our chatbots are trained specifically on your company information, policies and products.

Yes. We build automated CV screening systems that extract key information (experience, skills, education), assess fit against the role requirements, generate automatic candidate rankings, identify relevant keywords, and produce detailed reports. The system learns from your previous hiring decisions to continuously improve its recommendations.

We implement predictive analytics for product demand forecasting (85–90% accuracy), churn-risk identification, quarterly sales forecasts, inventory optimisation, market trend analysis, and optimal price prediction. We combine your historical data with external variables to generate actionable insights.

Absolutely. We build systems that automate invoice data extraction (number, date, amount, supplier), automatic expense categorisation, duplicate detection, validation against purchase orders, direct integration with accounting systems such as SAP or QuickBooks, and reconciliation reporting. We cut processing time by 80%.

Implementation

3 questions

Typical timeline: Weeks 1–2: needs analysis and conversation design. Weeks 3–4: development and initial training. Week 5: internal testing and refinement. Week 6: pilot rollout with real users. Weeks 7–8: optimisation and full launch. Total: 6–8 weeks for a complete chatbot integrated with your existing systems.

We'll need access to your product/service documentation, examples of typical customer conversations, your current list of frequently asked questions, details of the systems you use (CRM, ERP), clearly defined objectives (fewer calls, more sales, etc.), and a named internal point of contact. We guide you through the entire preparation process.

We build native integrations with Salesforce, HubSpot, Pipedrive, Zoho CRM, Microsoft Dynamics, and custom systems via API. The integration enables automatic lead syncing, real-time contact updates, conversation logging, sales pipeline tracking, and automatic triggers for follow-up actions. We set everything up without disrupting your current operation.

Pricing & Payments

3 questions

Transparent pricing: Basic chatbot (simple responses): €2,500–€4,000. Advanced chatbot (conversational AI): €5,000–€8,000. Enterprise chatbot (complex integrations): €10,000–€15,000. This includes full development, integration, training, documentation and 12 months of support. No hidden costs. Maintenance plans from €200/month.

Yes, we have flexible options: Startup Plan: 50% upfront, 50% 30 days after launch. Monthly Plan: development split into 6 monthly instalments. Performance Plan: minimum base fee + a percentage of measurable results. Pilot Plan: a small initial project from €1,500 to validate the benefits before full implementation.

Optional post-implementation costs: Basic maintenance €200–€400/month (updates, email support). Premium maintenance €500–€800/month (priority support, new features, optimisations). Hosting on our servers €50–€150/month depending on volume. Additional training sessions €500 each. The first year of support is included in every project.

ROI & Benefits

2 questions

Average ROI of 300–500% in the first year. Quantifiable benefits: 60% reduction in customer service costs, 35% increase in qualified leads, 15–20 hours of manual work saved every week, and a 25% increase in customer satisfaction. Most clients recoup their investment within 3–6 months and see significant net benefits from month 7 onwards.

Typical savings: €2,000–€5,000/month in support staffing costs, 40% reduction in enquiry processing time, elimination of 80% of repetitive tasks, 50% fewer human errors, and a 30% improvement in administrative processes. For a mid-sized company that represents annual savings of €30,000–€60,000.

Security

2 questions

We implement bank-grade security: AES-256 encryption in transit and at rest, servers in ISO 27001-certified EU data centres, full GDPR compliance, quarterly security audits, encrypted automatic backups, two-factor authentication for all access, and detailed logs of every operation. We sign confidentiality and data processing agreements.

Storage: dedicated servers in Frankfurt, Germany (AWS/Google Cloud). Data never leaves the EU. Restricted access: only authorised engineers under NDA, with logged and audited access, mandatory VPN, and least-privilege principles. You retain full control: you can export, modify or delete data at any time. Dedicated instances are available for maximum privacy.

Technical Support

3 questions

Support included in the first year: automated 24/7 monitoring with alerts, email support with a <24h response time, monthly optimisation video calls, automatic security updates, daily configuration backups, monthly performance reports, and up to 10 hours of minor modifications. Urgent WhatsApp support for critical incidents.

We guarantee 99.9% uptime with redundant infrastructure across multiple zones, automatic failover in under 30 seconds, automatic backups every 6 hours, immediate 24/7 alerting, and a <2 hour response SLA for critical incidents. In the event of a failure we trigger our recovery protocol and keep you informed in real time. Track record: 99.97% uptime in 2024.

Full training is included: an initial 2-hour session for administrators, a custom user manual with screenshots of your own system, step-by-step video tutorials, a Q&A session two weeks after launch, and 24/7 access to our documentation portal. Additional training sessions are available at €500 each. Ongoing support for day-to-day operational questions.

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